In order to cancel a customer’s subscription, there are two things that you must deal with:
- The customers tagging – the FLFE service
- The actual subscription – the billing
In order to handle the customer’s tagging, you can either remote it manually or use the corresponding internal form to handle the calculation. The internal form is extra handy, as you can send out an email at the same time letting the customer know what you are doing. You have a few choices for what kind of email you are sending out (or no email at all!), so read closely!
Choose which type of service you are cancelling from the drop down – property, phone or object and then hit the Fill Out button.
Choose which phone/property/object number you are cancelling and then choose whether you are sending an email and weather or not it is for failed payment.
Once you have dealt with the customer’s tagging, you will need to go to the subscription that needs to be cancelled and set the status to inactive and the auto-charge to be no. Notes can be left in the Reason Stopped section, and leaving your initials in there so a paper trail can be followed is oftentimes our practice here. If the customer cancelled through Memberium, then you will be able to see that they did in the Reason Stopped section.
This happens in orders and in the specific subscription.
And will look like this.
And now both parts of the subscription are cancelled. You will disable the credit card if the customer only has one subscription but make sure not to do so if there are more than one.