You have received a laptop in which you can use to work from home. If you have any issues with your laptop, please contact the resident IT guy (which happens to be Max at [email protected] right now). He can likely solve your problems remotely (unless it is a hardware issue). You can also reach him at extension 114 on your phone if he doesn’t happen to be at the office. A spare power source should have been left on your desk. If it wasn’t, please let Max know!
Our website ecosystem has grown over the years. Here is a current breakdown of what we have:
- flfe.net
- Our front-facing website which provides information and the ability for people to sign up.
- ccp.flfe.net
- Our customer control panel which allows for people to log in and turn their service on and off. It also allows them to add/change credit cards, change their address/phone number, and cancel their subscription. They can also apply their PIF (Pay-It-Forward) and access their referral partner resources from here, if they so happen to be a referral partner.
- wiki.flfe.net
- Where we store our information on how to carry out your job. Helpful resources like email templates can also be found here. The most up-to-date information on how things are done are to be found at this job. If you are looking for something and can’t find it let us know, The wiki is a work in progress.
- training.flfe.net
- Where you are doing your course right now!
- tm179.infusionsoft.com
- This is where you will do the majority of your heavy lifting. It is where all of our customer contact information is stored.
- office.com
- This is where you will access your email/OneDrive if you are not using the desktop applications.
If these sites are not bookmarked, I would recommend doing so to ensure that you have easy access to all of them. You will need it.
There are a couple of other sites/pieces of software that are important:
- smartvoice.shawbusiness.ca
- This is where we administrate our phone system. Useful, because oftentimes we will have different people being the first point in contact in our business.
- Google Maps/Earth
- You will use this to check properties.
- Zoom/Vsee
- We use both of these (desktop) pieces of software for conferencing. You will have a personal (unpaid) account and the organization has two paid accounts (for Zoom) which are used to schedule team meetings.
- vsee is used primarily for communicating with management
- BitDefender
- It’s our antivirus software. We use it to stay malware/spyware/virus free. It seems to do the trick, but a healthy dose of caution is always the best cure!